Global City Futures was appointed by B&NES, Swindon and Wiltshire Integrated Care Board (BSW ICB) in early 2023.

Our team provided business case support for their Integrated Community Based Care programme which aimed to transform community services across BSW.  The BSW ICB serves a population of close to a million, covering a large geographical area of 1,511 miles squared, including the densely populated Swindon, Bath and Salisbury.

Transforming community services

The programme is particularly complex, and required a flexible approach from our experienced, adaptable and disciplined team.

Sophie Winterbotham, Commercial Director leading the Global City Futures team said: “We were delighted to be part of this project which is seeking to redesign the way community-based health and care services operate, benefiting local communities across BSW. Our role in supporting to bring a wide range of stakeholders together around a common goal was very rewarding. We’re proud that we were able to help put in place the foundations on which the programme can continue to progress.”

Global City Futures facilitated collaboration among a large group of diverse stakeholders from the three BSW Local Authorities and the ICB. The BSW senior managers from across the Integrated Care System represents hospitals, primary care, local councils, hospices, voluntary community and social enterprise organisations and Healthwatch partners. Through interviews and workshops we fostered unity, enabling the first joint push towards shared goals.

Client feedback

The client’s feedback highlights how our working relationship followed the pathway of the ICB and three councils throughout the duration of the commission.

Richard Smale, Executive Director of Strategy and Transformation said “Global City Futures worked closely with us on this complex and evolving project. Throughout the assignment they demonstrated their experience in the development of the Five Case Business Case process, facilitating stakeholder events and documenting the outcomes. They demonstrated flexibility and adaptability in their approach.”

Delivering compliant business cases

As part of our engagement, we developed and delivered a comprehensive Green-Book compliant Strategic Outline Case. This encompassed the outcomes from the stakeholder interviews and workshops.

Following approval of the Strategic Outline Case (SOC) by the ICB Board, GCF also provided support to the ICB through the next phase of the Programme – the development of a paper to enable the BSW ICB and the BSW Local Authorities to take the decision to commence a negotiated procurement process for the future provision of integrated community-based health and care services. This will be aligned to the ambitions set out in the BSW Together ‘Integrated Care Strategy’ and the BSW Together Primary and Community Care Delivery Plan.

Find out more about Global City Futures and how we work to develop Business Cases.